Apply 20-60-20 rules to leadership and change management

Most of us have heard of the Pareto principle called the 80/20 rule, with about 80% of the impact coming from 20%.

Examples include:

· 80% of sales come from 20% of sales staff

· 80% of customer complaints come from 20% of customers

· 80% of work is done by 20% of employees

....... and many more. Over time, how accurate this is when analyzing customer activity.

I found another accurate rule that is a change in the Pareto principle, which is equally powerful. It is called from

20/60/20 rule from

 . Its application in leadership, time management and production outcomes is invaluable.

The 20/60/20 rule applies to both personnel and relationships. This could be employees, customers, suppliers, church parties, PTA... even family and friends.

The rule stipulates:

· No matter what you say, 20% will join soon

· 20% of people will immediately object to what you said

· 60% of people may be affected in some way, depending on future interactions

Let's expand each of them.

20% on the front - This group already has an understanding or opinion that is exactly the same as what you said. You don't have to "sell" them! They have got it. This may be a customer who is ready to buy, an employee who has an agreement with the new vision, or a family member who wants you to change jobs for a long time.

Takeaway from

 : Let this group be alone, otherwise you may be screwed up! Don't over communicate with them or spend a lot of time to influence or convince them........they have got it!

Negative 20% - Before you even open your mouth, the group has decided that they are against it. The typical response of this group is, "I am busy for this", "It will never work", "It doesn't make any sense", "This is a waste of time."

No matter what you do, you can't convince this group, no matter what you do, it's a good idea, or it's a quality product/service that they need to buy. Do you know such a person? I bet you do this, I bet they are in every relationship group in your life: potential customers, employees, community associations, family members and friends.

Takeaway from

 Ironically, the takeaway here is the same as the 20% positive. Let this group be alone! All your efforts to convince this group are futile. The only way out for you is to be frustrated and waste your energy. Wasted effort can be applied to the next group.

Medium, feasible 60% - This is the place where you can make a difference! After the initial interaction, 60% of the middle may be affected in one way or another. This will depend on further communication, the environment and their own personal handling. This is where you want to spend time.

Identify this group and spend most of their time working with them to find out why they are "on the fence." Create a safe environment where they can provide honest answers to your questions without fear of retaliation. What do they like? dislike? How will they approach it? Integrate their input so you can get their purchases. In most cases, people don't want all their ideas to be merged. They just want to hear and know that leaders value their opinions and opinions.

Takeaway from

 :along with focus with Real interest In their input, you should be able to move 60% of the majority in the positive category.

In any organization, effective leaders understand how to effectively use your time to produce the best results. Applying the 20/60/20 rule is a great tool to determine where to spend time and use with Who to have the most impact on your organization.

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