Is the VoIP phone system reliable?

Sometimes, business communication options seem confusing; there are many different technologies, and it's often hard to know which technology is best for your organization. In particular, a technology continues to be popular due to its reliability and cost effectiveness. The technology is VoIP, which stands for Internet Voice Protocol, also known as Internet Telephony. Early problems that hindered their implementation are now a distant memory, and VoIP is fast becoming the industry standard. However, many business owners are still concerned about the reliability of VoIP, so it is hesitant to implement it within their organization.

Using a computer-to-computer private network, eliminating the need for a traditional telephony system, VOIP provides businesses with free or low-cost, high-performance voice and video calls with the best security. VoIP phone systems are also easy to use and manage. Although you need a good internet connection, you may be surprised to find that the average uptime is over 99% and calls and data are rarely discarded.

The installation of the equipment is fast, not as expensive as installing a traditional telephone system, and the service provider usually assists in the up-line and programming of the system on the first day, after which maintenance and cost are minimal.

VoIP phone systems can be either directly owned or rented. For hosted VoIP, you must choose a reputable service provider to maximize service levels. Hosted VoIP phone systems are generally more suitable for SMBs due to per-user pricing structure. Other benefits of hosted VoIP include all ongoing maintenance and support, which can save a lot of money.

SIP [Session Initiation Protocol] technology is often used in VoIP telephony systems. SIP directs calls from client PBXs in the VoIP network to the legacy PSTN. Traditional phones can be used to make VoIP calls by adding an analog telephone adapter [ATA]. Data is transmitted in packets using IP [Internet Protocol]. The system offers the same high performance as pre-programmed SIP phones.

Security is a major issue. As with any IT network, you should be aware of firewall, encryption, and access levels, but if you don't need encryption, VOIP also has its own software.

If the power is interrupted, a better VoIP provider has a backup battery or call forwarding option so that the operation is unaffected and the built-in intercom function is maintained if the server fails.

These are the key advantages of VoIP phone systems:

• The call drop rate is low.
• Performance and uptime are over 99%.
• HD standard video conferencing.
• The highest level of performance for voice teleconferencing.
• Extensions are easy to find and operate.
• Voicemail with message notifications.
• The call is forwarded to a preset number of alternate numbers before the default is voicemail.
• Transcribe mail, from voice mail to email.
• Keep the music.
• The access control system is merged.
• Do not disturb the function.
• Call screening function.
• Comprehensive activity report.
• The call record is compliant with the PCI DSS regulations.
• Barge and whisper options for on-call assistance and training.
• Reduce cost communication.
• Optimize customer service through better communication.
• Easy to scale, add extra lines and cloud technology.

Check how your business is ready to adopt VoIP, and many users find it easy to install, very reliable and superior to traditional copper phones. Why not join them and enjoy these benefits?

---

Orignal From: Is the VoIP phone system reliable?