Business phone systems are often critical to the pulse of any company. Businesses must go through the process of buying and relocating from one phone system to another, which takes an average of five to seven years. Whether a company is upgrading an old digital system, installing a system that supports Voice over Internet Protocol [VoIP], or implementing a hosted PBX or virtual PBX from a hosted VoIP provider, the transition is often painful. but it is not the truth. Here are some steps to reduce the interruption of a telephone system replacement:
1. Don't wait until the last minute to make a decision on the phone system. from
The telephone system provider will agree to almost any installation timeframe for sale. However, the less time they give, the more relaxed the installation will be. Planning for the right installation takes time and is not always under the control of a vendor or hosted VoIP provider. Small systems require at least 3 weeks of preparation time. Larger systems require more time and some may take several months. If the telephone service is switched from one carrier to another, the time to port the phone number should be calculated in the equation. Operators should be able to estimate the time required for the port, which can be as long as 60 days.
2. Identify all phone lines and their functions. from
This should be done before the phone system makes a decision. If not already done, please do it now. Use a telephone bill or call the Local Exchange Carrier [LEC] to identify the line and number. If there are still some uncertainties in some of the lines and circuits, please call them. Eliminate any unused equipment and ensure that new systems or hosted PBX services meet all your needs.
3. Understand the installation schedule of the new telephone line. from
Is the new circuit ready to install the new phone system in time? Each type of telephone circuit requires different hardware components within the telephone system. If the new circuit may not be ready, discuss with the new phone system vendor how to use the new system to handle the old circuit.
4. Have you met all the needs of individuals and departments? from
It is hoped that new phone system vendors will help review the needs of all individuals and departments to ensure that new phone systems or hosted PBX services can handle them. Review each department to make sure their needs are known. Organize how individuals and departments use each phone system or virtual PBX feature.
5. Know who will get each type of phone. from
If you have purchased a different model of mobile phone, please make sure that you have access to various types of mobile phones within the company before installation. Make sure your phone can handle the features that everyone or department uses.
6. Make sure the network is ready to access the VoIP phone. from
If the new phone system includes a VoIP phone with an IP phone system or a hosted PBX service from a hosted VoIP provider, check the data network to make sure it is ready to handle VoIP traffic. Is there any data cabling for all phone locations? Can remote VoIP users outside the office have access to broadband Internet? How will the remote VoIP user's phone connect back to the IP-enabled phone system? Will it be exposed on the Internet? Is the VPN or session border controller connected through a private network? Does your phone provider know this answer?
7. Conduct an implementation meeting with the supplier's project manager. from
The implementation meeting will ensure that everyone is on the same page. The date should be set during the meeting for installation. Know how long the transition will last. Will it be held on weekdays, after work or on weekends? How to answer the call during the transition period? In addition, the answers to steps 2 through 6 should be discussed.
The conversion of the telephone system is both exciting and painful. Although following these 7 steps does not guarantee a perfect installation, it will reduce the possibility of annoying surprises.
Orignal From: 7 steps to implement a new phone system
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