Friday, April 12, 2019

CNA Customer Service Tips - Bathing

Assisting clients while taking a bath is part of the care assistant's job. Does the CNA in your workplace know how important this routine task is to customers? Do they use bath time as an opportunity to closely observe customers? By sharing the following information and tips at the next CNA inservice meeting, you can give your assistant a new perspective on personal care.

Bathing fun

Imagine: You have had a hard day at work. You feel sweaty, back, and tired. You are looking forward to enjoying a warm relaxing shower. Now, imagine that if you don't simply jump into the shower, your physical condition needs you:

  • Take off your clothes in front of strangers.
  • Grab the handrail because you are afraid to fall into the shower.
  • Ask for help cleaning the private parts of the body.
  • Stand and wait for someone to bring you a towel and tremble.

Suddenly, the idea of ​​a beautiful hot shower didn't seem so appealing, was it? Your customers used to be able to take care of their bathing needs. Now, many of them need your help. And they may not be satisfied with this! Relying on someone else's bath may make them think:

  • Old and useless.
  • ashamed.
  • Fear that they may have to give up on other things.

Bathing customers requires patience, strength, compassion and skill. Read on to find out how to provide you and your customers with a safer and more effective way to bathe.

8 bath benefits

Bathing is important because it:

1. Remove dirt and dead skin cells and cleanse the body.

2. Allow customers to relax and enhance comfort by cooling and refreshing the skin.

3. Control body odor by removing bacteria and bacteria from the skin.

4. Prevent infection.

5. Provide customers with the opportunity to move muscles and joints.

6. Stimulate the cycle.

7. Helps prevent skin from rupturing.

8. Give you the opportunity to communicate with your customers and observe changes in his or her body.

Observed during bath time

Bath time gives you a great opportunity to observe changes in your body. Keep an eye on the issue and report any changes immediately.

  • Check your hair and scalp for head lice. [The scorpion may happen to anyone - no matter how young or old, dirty or clean, wealthy or poor.] Look for white eggs [called "scorpions"]. They look like a small piece of dandruff, but don't wash or peel off. Instead, they firmly insist on the hair.
  • When you comb or wash your hair, look at the scalp for scaling, crusting, irritation, bruises, bleeding, lump or large areas of missing hair.
  • Look at the entire body and write down any parts of the skin that are red, rash, acne, sputum or other changes.
  • Check the entire body for swelling or swelling, skin damage, redness, bruising or bleeding.
  • Report any unusual body odor. A strange smell may be a symptom of the disease.
  • Pay attention to those customers who seem to sweat too much, too little or sweat often at night. Some medical conditions can cause sweating problems. [In fact, if a person does not sweat at all, it can be life-threatening.]
  • Look for white or yellow areas on your fingers and toenails. Your client may have nail fungus.
  • Check for itching between the toes or between the soles of the feet and rupture the skin. These are signs of infection, such as "the athlete's foot."
  • Pay attention to the black feet on the soles of the feet.

Bath time reminder

Let your supervisor know if you feel that you often order a bathtub or rarely order it for your customers. Also, be sure to report whether your customers need other types of bathtubs. For example, a stronger customer may be able to switch from a sponge bath to a shower. Or, increasingly weak customers may need to stop taking a shower.

Take your customers 'suggestions and feelings into consideration. As much as possible to adhere to the same bathing practices as customers prior to They need your help.

Keep in mind that slowing the pace of the bathing process may allow older people to do more for themselves. If you are in a hurry, you may deprive them of the opportunity to remain semi-independent.

If possible, ask a physiotherapist or occupational therapist to teach you how to make bath time safer for a specific customer.

Praise your customers when they participate in their own personal care. For example, "Your arm looks stronger today. You can rub your own back." Egypt "Your hair looks cute. You brush is great."

safe question

When the customer gets it, the biggest danger in the bathroom comes. in with Out Bath or shower. The risk of falling is high! When you assist customers in getting in or out of the bath or shower, you also run the risk of falling. Most of these "double" falls occur in:

  • At the end of the bath, the customer is tired and/or relaxed.
  • If the client's physical condition deteriorates.
  • When removing the customer from the bathtub - the bathtub and floor are slippery because of the customer's body.

Your customer may be physical Rely on your help while taking a shower. For example, a customer with arthritis may not be able to turn the faucet on and off. Customers may also be psychological rely on you. For example, he or she may be afraid to take a bath alone because of fear of falling.

If you work at a client' family - and can use a mobile phone - consider putting it in the bathroom while taking a shower. If you and / or your customers are embarrassed, you will be able to ask for help.

Keep the bathroom light when bathing. Make sure the ventilation is good so the room does not get too hot. [You and your customers - may become weak when hot.]

Remember that older people are more sensitive to heat and cold. Test the temperature of the water before the elderly customer enters the bath or shower. If you use a bath thermometer, it should be read between 105 and 110 degrees Fahrenheit. After reading the thermometer, test the water inside the wrist... and consider letting your customers do the same.

Empty bathtub prior to You help your customers get rid of it. drop out air The bathtub is easier than from a full bath.




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