The following procedure illustrates the high level of the first 24 hours after a disaster intrusion. This process is based on a "hot" recovery service.
After a disaster, well-defined steps/actions are needed to achieve business continuity. These steps will be divided into the following categories during the first 24 hours.
Preliminary assessment
Timeline - Instant [T + 0]
The first step that must be taken after a disaster is to assess the current situation. This will be performed by the Disaster Coordinator, who will decide if the disaster management team needs to be assembled. If the primary location cannot be accessed for any reason, the team will need to access the disaster command tool. The disaster management team and command center, as well as the relevant phone/mobile numbers and instructions in the business continuity plan, should be detailed.
The relevant emergency services should have been informed. The disaster management team will serve as the primary point of contact for emergency services.
A pre-call call may be required to put the disaster recovery service in a standby state, thereby reducing the response time when the service is officially invoked.
Disaster management meeting
Schedule - within 1 hour [T + 1 hour]
If it is necessary to hold a formal disaster meeting, this should be held within one hour of the incident. It may not be possible to bring all members of the team together on these time scales, so all basic members should be agreed upon and documented in the plan.
The main responsibilities of the disaster management team are:
Definition problem
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Define the extent of the interruption
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Determine the impact that may have on your business
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Estimated downtime [if possible]
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If applicable, call the disaster recovery service
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Formally set up a disaster command center
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Agree to the team's goals in the next three hours
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Agree to the official oral report of senior management
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Agree to the current level of staffing required
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Send non-essential employees home [if during office hours]
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Contact non-essential staff at home [if not working hours]
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Call an extra employee [if there is no working time]
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Set T + 4 hours for the next meeting
Disaster review meeting
Schedule - within 2 hours [T + 2 hours]
At this stage, you should have a more detailed understanding of the situation. This will produce a complete written report for senior management.
The disaster management team will have this time:
Call the disaster recovery service [if applicable]
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Set up a temporary disaster command center
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Mobilize basic staff
If applicable, a hot spare [disaster recovery] service should be provided at this time to initiate the configuration of the standby system.
Spare device configuration
Schedule - within 2 hours of the call [T + 4 hours]
The Warm Disaster Recovery configuration is usually provided within 2 hours of the call. At this point, the site should be ready to receive the device. Electricity and communications should be enabled and facilities for the necessary personnel should be provided. Additional equipment that needs to be purchased may arrive sometime later. The backup media will also arrive at the scene.
Recover data and testing
Schedule - within 20 hours of the call [T + 22 hours]
Recovery and test systems can take up to 8 hours. A comprehensive User Acceptance Test [UAT] program should be documented in the disaster recovery plan to ensure that the system is fully operational before being submitted to the end user.
System available to end users
Schedule - Called within 22 hours [T + 24 hours]
At this stage, you should be able to recover some [or all] business activities [depending on the scope of the disaster]. At this stage, planning a comprehensive business recovery is critical. These steps should include:
Temporary requirements, such as larger temporary accommodation
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Renovate the damaged office [if applicable]
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Identify new premises [if applicable]
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Replace damaged device
A complete business recovery plan should also be developed detailing the transition from the standby facility to the permanent office.
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Orignal From: Disaster recovery caller
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