Knowledge management is the process by which an organization creates value through its knowledge-based assets. Often, creating value from these assets involves documenting what employees, partners, and customers know and sharing that information with employees, departments, and even other companies to design best practices.
The Knowledge Management Forum is the best place for information exchange, discussion and debt. Forums and bulletin boards are usually informal, but they are a good source of information. Emails and messages posted on the bulletin board are the primary source of knowledge for their users. Many organizations encourage the use of forums as an alternative to access support services among their customers.
The customer posts a message describing their problem and the subject matter expert answers the solution. Often these messages are public so that other customers with similar issues can easily access them in the future.
However, such forums do not always represent free websites. The forum takes various forms. One such form is? Practice community,? Represents a group of people who work on similar projects or use similar tools. Forums can also represent people with similar job functions, who may or may not be in the same physical location. Some organizations have developed community ports that allow employees or members to share resources in the form of posting emails, uploading files, conducting online chat sessions, and maintaining contact information.
Another forum is the intranet, which is a good choice for the first knowledge management program because it provides a quick promotion system and encourages easy access.
Another forum is the Yellow Pages and other directories. These are good choices for organizations that have a knowledge base that is primarily tacit or subject to a fast-obsolete knowledge base. In this case, the purpose of the knowledge management system is not only to promote the creation and reuse of knowledge, but also to provide a mechanism by which to locate the source of knowledge.
It is well known that consultants use catalogues and yellow pages as a means of finding employees with skills that are tailored to specific requirements. Therefore, knowledge management has proven to be an important source of value creation from knowledge assets.
Orignal From: Knowledge Management Forum
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