VoIP may be the next generation standard for voice communications, but it must still be available through current Internet technologies. When companies want to transition from POTS to VoIP, the biggest consideration may be the amount of bandwidth available. Given that many enterprise applications are now available through the cloud, voice packets must share Internet pipes with other bandwidth-hungry software.
The general rule of thumb is that more bandwidth can lead to better voice quality, but in many cases, companies find themselves trying to reduce the cost of VoIP data. This is especially true when a significant percentage of the workforce accesses VoIP through work-provided mobile devices or many employees work remotely, as data charges can be prohibitive in this case. While VoIP does require a stable connection and fairly fast access, there are options to reduce its data footprint.
Using VoIP on mobile devices typically requires 4G internet, which is more expensive than the old 3G standard. One way to reduce data costs is to provide employees with a phone that can use Wi-Fi calls. Workers can then use VoIP over any available location via Wi-Fi, such as in a hotel room or their own home, and back to the phone's Internet connection if necessary. If many employees work with customers on the spot, it may be worthwhile to establish a temporary Internet connection that can be disconnected at the end of the project.
An important factor in determining how much data VoIP requires is the type of audio codec used. Some codecs provide high quality, but it requires more data to carry calls, while other codecs use a large number of compression algorithms to minimize bandwidth requirements. Although switching to a high compression codec may not always be possible, it is possible to implement them only at specific locations where the quality is not as large as the number of concurrent calls.
For example, businesses can use HD voice codecs in the main office. On the other hand, if the customer service call center can handle more calls at the same time, it can use lower quality voice. Some hosting providers have the flexibility to provide different functions for multiple locations, while others cannot. Therefore, it is best to understand your requirements before signing a contract with a specific supplier, as changing the provider later can be cumbersome.
Orignal From: Minimize data costs when using VoIP
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