As you may have heard, in September 2005, Microsoft strategically renamed its ERP application: Microsoft Dynamics to Microsoft Dynamics NAV, Microsoft Navision to Microsoft Dynamics NAV, Microsoft Navision to Microsoft Dynamics NAV, Microsoft Dynamics CRM . As the so-called Project Green is rolling out - you should expect to move more logic to Microsoft Business Portal and Microsoft Outlook [currently Microsoft CRM has client-side Outlook and Microsoft Small Business Accounting directly in Outlook, as well as facilitating contact SBA from Outlook].
As we have seen and look forward to new high-tech and commercial systems market trends - remote and offshore support will occupy a substantial market share in 2006-2010. The Microsoft Events Program creates a special partnership model for BPO [Business Process Outsourcing] partners who will enter your AP / AR documents into the system and prepare reports for you.
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In this small article, we will consider alternatives and directions for Microsoft Great Plains offshore remote support:
o Technical feasibility. As we are watching remote Internet-based technology parades: Terminal Services, Citrix, Web Sessions, Skype, PCAnywhere, Vonage / VOIP [US-based phone numbers, actually located overseas], we think this is only a matter of time [let us give It's five years - until 2010] when the consultant drives to the customer's actual location / office will enter history
o time zone. Um - yes - you are right. Other countries are located in different time zones, especially the Great Plains Masters in the Philippines [remember the Match Data Great Plains Project Accounting?]. The Philippines and India are about 12 hours from the United States. However, South America is in the same period as Brazil, Argentina, Uruguay, Mexico - these may be smaller offshore and BPO company clusters, but the advantage of the time zone is obvious
o Pure overseas and local consultation. Again - the choice is yours - we think that pure overseas is not the best choice - offshore consultants and developers should also have experience in face-to-face service customers, which means - they should have local consulting services in their local countries.
o Agile, VBA, Web services. Here, we pay tribute to IT staff - we believe that the best offshore project is Microsoft Dexterity [or Great Plain Dexterity] software development
o Lovely islands. If you are in Bermuda, Bahamas, Puerto Rico, Jamaica, Palau, Fiji, Tahiti - you may not get enough and have to pay more for consultants from Miami, Manila, Paris, Chicago, New York, Los Angeles. . Should tell the story of rural communities in the United States/Canada
o ERP historical trends. Well, if you have a Microsoft business solution - you still have a legacy of the product: IBM Lotus Notes Domino, Oracle Finance / Applications / E-Business Suite, SAP, PeopleSoft, JD Edwards, Accpac, Siebel, SalesLogix. You may need integration, data conversion, customization, and heterogeneous reporting. Again - in our opinion, you should consider a budget offshore solution for these developers - time consuming projects
o Brazil - a rising star of offshore software development. Usually offshore development is attributed to India - we believe Brazil has the same or better opportunities - in Brazil, we have Microsoft Navision, CRM and Axapta customers. From Brazil, we can provide you with Portuguese [Portuguese mainland] and Spanish [Spain - Madrid - Barcelona - Malaga - Bilbao, Mexico, Peru, Bolivia, Chili, Argentina, Costa Rica, El Salvador, Nicaragua, Guatemala , Panama, Belize]
BPO. We currently offer these services from India. We have invested in Indian subsidiaries, which is strategic for the BPO market.
Please feel free to call: 1-630-961-5918, 1-866-528-0577, help @ albaspectrum.com
Orignal From: Microsoft Dynamics GP Offshore Remote Support - Overview
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